Normandy Financial
For independent home care agencies

Your Medicaid billing,
off your plate.

Normandy Financial runs billing for independent home care agencies: eligibility checks, claims to your MCOs, EVV exceptions, and denials. You only hear from us when a decision is yours.

Start your free month See how it works
"Every visit you deliver should be billed correctly and paid in full."
Normandy Financial
The problem

Billing shouldn't happen at 11pm.

A lot of small agency owners end up doing billing themselves, after a full day of recruiting caregivers and covering shifts. And money slips through small cracks:

01
An authorization lapses, and the visits after it don't get paid.
02
An EVV visit never matched the schedule, and the claim bounces.
03
An MCO changes a rate or a rule, and no one notices until the payments come in short.
Our services

Billing, built around how home care gets paid.

Before the claim

We check everything first.

Most denials start before a claim is ever sent. We catch the problems while they're still easy to fix.

  • Eligibility checks before services are billed
  • Authorization tracking, with a heads-up before one lapses
  • EVV exceptions resolved before billing
After the claim

We follow claims through to payment.

Sending a claim is only half the job. We stay on every claim until it's resolved.

  • Claims submitted to your Medicaid MCOs
  • Denials worked, corrected, and resubmitted or appealed
Why Normandy Financial

We know where home care billing breaks.

Home care money gets lost between the schedule, the EVV record, and the claim. That gap is where we work.

Built for owner-run agencies
Larger agencies build billing teams in-house. We're for single-location agencies that need the same rigor without the overhead.
Our team has worked with hundreds of agencies
We've seen the back offices of home care organizations large and small, and the same billing problems come up again and again. We know what to check first.
Home care only
We don't bill for dentists or physical therapy clinics. Everything we know is about home care payers, authorizations, and EVV.
Problems caught before the claim goes out
Eligibility, authorizations, and EVV get checked first, so fewer claims come back denied and fewer dollars sit unpaid.
We work in your systems
No new software to learn. We work in HHAeXchange and the tools your office already uses.
Decisions stay yours
We handle the routine work and bring you only what needs an owner's call, with the context to decide quickly.
First month free

Your first month is on us.

We're taking on a small number of Medicaid agencies with under 50 patients. Your first month of billing is free: we run everything at no cost, so you can see the difference before you pay anything.

Month to month. No long-term contract.

Start your free month
What you get
Your claims submitted, followed up, and tracked, plus a weekly update of where your billing stands.
What we need
Access to your HHAeXchange account and one point of contact at your agency.
How it works

Three steps to billing you don't have to think about.

1
A short call
We learn how your agency bills today, which MCOs you work with, and where things tend to go wrong.
2
A billing review
We get access to what we need and review your recent claims, denials, and authorizations, so we start with a clear picture.
3
We run billing every cycle
Claims go out, denials get worked, and you get regular updates. You only step in when a decision is yours.
About Normandy Financial

Built for home care owners who'd rather be running their agency.

Normandy Financial exists so independent home care agencies can bill with the same care and accuracy as the big players, without hiring a billing department.

We focus on one thing: making sure every visit you deliver is billed correctly and paid.

FAQ

Questions owners ask

Getting started
Is the first month really free?Yes. You pay nothing for your first month of billing, and there's no card or commitment needed to start.
What happens after the first month?If you're happy, you continue at 2% of collections, month to month. If not, you stop, and the first month still costs you nothing.
Do we have to change our software?No. We work in the systems you already use, including HHAeXchange.
Can we stop at any time?Yes. Contracts are month to month, so there's nothing to get out of.
Whose name do claims go out under?Yours. Claims are submitted under your agency's provider ID, you stay the provider of record, and payers pay your agency directly. We never hold your money.
Which payers do you bill?Medicaid only. That focus is how we stay sharp on MCO rules, authorizations, and EVV.
How billing works
Do you check Medicaid eligibility?Yes, before we bill. Coverage can lapse at renewal or move to a different plan, and catching that early is far easier than chasing a denial months later.
How do you keep authorizations from lapsing?We track each client's authorized units and end dates against what's actually scheduled. When a client is close to their limit or their end date, we tell you early enough to request a renewal or change, before visits go unpaid.
What happens when an EVV visit doesn't match?We catch it before the claim goes out. If a clock-in or clock-out is missing or doesn't match the schedule, we work with your office to correct it the way your payer requires, with the right reason and documentation. Visits that can't be verified aren't billed until they're resolved.
What do you do with denied claims?We read the denial reason, fix what caused it (eligibility, authorization, coding, or EVV), and resubmit or appeal within the payer's deadline. We also watch for patterns, so the same denial doesn't keep coming back.
What do you need from our office?Accurate schedules and visit records, access to your HHAeXchange account, and a quick answer when we flag something only you can decide.
Start the conversation

Start with a free month.

Tell us a little about your agency and we'll be in touch within one business day.

No obligation. No setup fees.

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